Frequently Asked Question's

Q: What are the shipping charges?

Shipping charge varies with each Seller. Most sellers provide FREE delivery in India. Some items may have a shipping cost depending on the nature of the product

Q: What is the estimated delivery time?

The estimated time of delivery is same day for domestic orders i.e Hyderabad and Secunderabad locations. 3 working days for other locations orders.

Q: How will the delivery be done?

We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases, where the pin/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Q: Does g4buy deliver internationally?

As of now, G4buy doesn't deliver items internationally.You are more than welcome to make your purchases on our site from anywhere in the world with credit/debit cards issued in India. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you address is in India.

Q: How can I track the delivery of my order?

All G4buy items are delivered through reputed courier partners who will provide a Tracking ID for your order. You can track your order by login into your G4buy account. We also email you the tracking details after we dispatch your order.

Q: Why is the COD option not offered in my location?

Availability of Cash on Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

Q: What does "Out of Stock" mean?

It means that currently, the item is not available for sale.

Q: Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

No. There are zero hidden charges when you make a purchase on G4buy. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Q: How are items packaged?

All items are carefully packaged as to avoid any form of damage.

Q: How do I pay for a G4buy purchase?

G4buy offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that G4buy's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Debit Card, Credit Card and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, American Express credit/debit cards.

Q: What is Cash on Delivery?

Cash on Delivery (COD) is an alternate method of purchasing from us. In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance. Please note that the courier person will give you the parcel only after he receives the cash payment. You cannot open the parcel before payment. In case of any concerns after opening the parcel, you can contact us on customercare@g4buy.com

Q: Are there any charges for a COD purchase?

There is no COD charges per product which will be communicated to you when you transact on g4buy.com

Q: How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCardl. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.

Q: Is it safe to use my credit/debit card on G4buy?

All Credit/Debit card details remain confidential and private. G4buy and our trusted payment gateways use SSL encryption technology to protect your card information.

Q: Does G4buy store my credit card information?

No, G4buy does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS/CCavenue and subsequently by Visa/MasterCard/Amex secure directly without any information passing through us.

Q: How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders.

Q: What happens to the order in case of payment failure?

While placing an order, if your payment fails but you still wish to order the products, you can go to Your Account and re-order the products from the ‘Pending Orders’ section. Please note that the payment link generated to re-order those products is valid only for 3 days as per our payment gateway’s guidelines.

Q: What is 'My Account'? How do I update my information?

It is easy to update your G4buy account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on G4buy Manage/edit your personal data like address, phone numbers, email ids Change your password Track the status of your order

Q: Why do I see different prices for the same product?

A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of G4buy marketplace, where different sellers compete for your order.

Q: What is G4buy’s Return Policy?

Products which you received in "Damaged/Defective/Broken" condition Products not as per description/photo on the website All products must be returned in their original condition along with the bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by the sellers. Note: Items falling under following categories CANNOT be returned Consumable items like Food and Beverages, Bath and Beauty Bulky items like Furniture/ Statues/ Paintings/ Temples (Mandir) Custom stitched products.